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TYI Services

Strategic consultancy services for councils

TYI Services provides consultancy services to councils to help them deliver better services and outcomes for residents. Councils face increasing pressures on services, with demand for statutory services such as social care and temporary accommodation particularly acute.

Councils have seen diminishing budgets over the last fifteen years so these pressures are even more acutely felt by the sector. Councils are an engine of growth, playing a leading role as placemakers, fostering healthy communities and facilitating new development.

TYI Services

We embed consultants within councils to deliver transformation programmes, improve service design, and strengthen governance. Our consultancy support ranges from homelessness and housing reform to adult social care and corporate governance. By combining operational experience with political insight, TYI helps councils deliver sustainable improvements under financial and structural pressure. Our approach combines policy expertise, operational know-how and political insight to produce high quality work.

TYI Services are already working with PeopleToo and Barnet Council to improve homelessness provision. This contract has demonstrated TYI Research’s ability to embed expertise within local government, deliver tangible results, and build long-term client trust.
Service Design & Redesign

Reviewing existing provision, identifying inefficiencies, and co-designing services with communities to improve outcomes and value for money.

Programme Delivery & Transformation

Embedding consultants within local authorities to deliver change programmes, ensuring alignment between political leadership, senior officers, and front-line staff.

Governance Reform

Strengthening decision-making structures, accountability, and transparency, drawing on best practice from across the UK.

Local Government Reorganisation and Devolution

Local Government in England is undergoing profound structural change, with local government reorganisation changing how councils are organised for the first time in half a century. We will support councils with change management consultancy, with a particular focus on political change.

Our Team

Hannah Lazell

Policy Specialist - Local Government and Housing

Hannah is a policy specialist with over sixteen years’ experience working in politics, public affairs and policy. Most recently, Hannah spent seven years working at the Local Government Association’s Labour Group Office, gaining in depth experience of local government and devolution in England. As part of this role, Hannah played a key role in putting local government and devolution at the heart of the Labour Party’s policy making process ahead of the 2024 General Election. Hannah works across the TYI Research, Services, Support and Strategy divisions.

Jack Shaw

Head of Public Sector Practice, and Policy Specialist

Jack is a councillor for the London Borough of Barking and Dagenham. He previously held roles at Labour Together, IPPR, Westminster City Council and the LGA. As well as being Director of Groundwork Research, Jack is a Policy Fellow at the Productivity Institute. Jack’s experience has given him a deep insight into public sector policy. Jack works in the TYI Services, Research and Strategy divisions.

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